Home Improvement Ask the Expert Call-In Day

The New York State Consumer Protection Board’s (CPB) is sponsoring a Home Improvement Ask the Expert Call-In Day for New Yorkers who are seeking to preserve the equity in their homes and protect their wallets.  It will take place on September 30, 2009 from 9AM until 2 PM. This free public service program is designed to empower New Yorkers with information and direction as they contemplate small or large home repair and/or improvement projects. New Yorkers with home improvement questions, concerns and problems may call the “Ask the Expert,” toll-free number, at 1-888-351-4648.

As the fall and winter seasons approach, home improvements and repairs are once again on the minds of New Yorkers, and so the CPB has created home improvement resources and worked toward stronger consumer protections to prevent scam victimization.

Last year, the CPB created its online “Ask the Expert” program to make it easier for people to obtain answers to home improvement questions.  Given its success, we are expanding the project to enable people who may be “Internet-shy” or who have questions which are too difficult or time-consuming to explain in an e-mail to speak to a “live” professional.

Thanks to the generosity of WMHT, the Capital Region’s public television station which is hosting the call bank, New Yorkers will be able to direct their inquiry  to home improvement professionals whose areas of expertise include, but are not limited to: kitchen and bath remodeling, plumbing, heating, A/C, sheet metal installation and servicing, construction management, site development, window/door installation, home building, energy-efficiency,   home improvement funding  for low-income consumers, and  improvements on historical buildings.

To bring this event to the people of the State of New York, the CPB is partnering with public and private entities including WMHT, the New York State Builders Association, the New York State Energy Research and Development Authority, the Division of Housing and Community Renewal, and the Preservation League of New York State.

Those who need information before then, may check the Ask the Expert page of the CPB’s website at www.nysconsumer.gov, or may e-mail their question to AskTheExpert@consumer.state.ny.us.

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