The Building is Closed; the Library is open.

We have begun to un-PAUSE!  “Plaza-Pickup” of library material begins on Tuesday, June 16. In the meantime, our online resources, e-books, remote programs, and reference services are still available. Need a library card?  Apply online!

It's Germane

How to speak to a PERSON, NOT a machine

Are you tired of trying to talk to IVRs?   IVR (Interactive Voice Response)  is the name for computers who answer most customer service phone calls today. is an informative website which offers tips on how to get to speak to a PERSON.  The website also contains a list of “800” customer service numbers which are rated between A and F for the organization’s telephone customer service vs. the GETHUMAN standard.

Leave a Comment

Your email address will not be published. Required fields are marked *